When you are in a Managed Care Organization (MCO), you may choose your own doctor, clinic or other health provider to manage your health care. This is your Primary Care Provider (PCP). Your PCP will get to know you and your health care needs. Your PCP will refer you to specialists when you need them. When you are sick or need a checkup, call your PCP to make an appointment.
If you need to see a specialist
If you need to see a medical specialist, your PCP will give you a referral (permission) to see one. When you have a referral, you can make an appointment to see the specialist.
An emergency is an injury or illness that can cause death or permanent damage to your health if you don’t get help right away. In an emergency:
- Call 911, or
- Go to the nearest hospital emergency room.
Do not go to the emergency room if it is not an emergency.