Care coordination and care management

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Care Coordination

All members can get help finding the right health care or community resources by calling the Member Services number on the back of their ID card. You can also call 24 hours a day, seven days a week to talk to an on-call nurse or other licensed health professional. 

Care Management

If you have significant health care needs, you will receive care management from your health plan. Care management improves the coordination between your different providers and the services you receive. If you get care management, your health plan will assign you a care manager. Your care manager is someone from your health plan with special health care expertise. They work closely with you, your doctors, other providers, family members, and caregivers to understand and support your needs and goals.