Virginia Medicaid Managed Care


(Websites will open in a new window.)

Appeal denial of service

DMAS Appeals or your MCO

Complaints (Medicaid Managed Care Helpline)




Dental care for children and adults

  • DMAS Smiles for Children: Limited program for adults.
  • Dental Fast Facts: A new brochure about dental care (in English and Spanish)
  • Dental provider search: DentaQuest: Find a dentist near where you live and who participates with Smiles For Children.s

EPSDT(Early and Periodic, Screening, Diagnosis, and Treatment Services)

FAMIS (Virginia Family Access to Medical Insurance Security Plan), Virginia's Child Health Insurance Program

1-866-87FAMIS (1-866-873-2647)

Logisticare (For Medicaid Fee for Service transportation services)


Medicaid Managed Care HelpLine

1-800-643-2273 (TDD: 1-800-817-6608)

Managed care plans

Aetna Better Health of Virginia (formerly CoventryCares): 1-800-279-1878
Anthem Health Keepers Plus: 1-800-901-0020
INTotal Health: 1-855-323-5588
Kaiser Permanente: 1-855-249-5025

Optima Family Care: 1-800-881-2166
Richmond/Central 1-800-727-7536
Tidewater area 1-800-828-7953
Roanoke 1-888-338-4579

Medicaid (Medicaid Recipient Helpline) (see Medicaid at a Glance, pdf)